Customer Services 9:30 AM - 5:45 PM GMT time
email us: firstname.lastname@example.org
call LN-CC CUSTOMER SERVICES: +44 (0)156 443 2078
RETURNS AND REFUNDS
All purchased items can be returned free of charge* – including reduced items.
*Russian based orders returns are unfortunately not free of charge for return and will need to be returned to our warehouse, at the customer cost and arrangement through the post office service, or as preferred. We suggest to use a trackable service and keep the receipt and details to hand should you need to follow up the transit progress to avoid any delays for receipt back to us.
We are happy to refund any purchases** within 14 working days from receipt. All returns must be sent via registered mail in their original condition, to the address below.
**Due to hygiene reasons, Underwear is non-returnable.
RETURN TERMS AND CONDITIONS
The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
> we invite you to request online the Return Authorization Number to correctly fill the Pro forma invoice, within fourteen (14) working days from the date of your receipt thereof;
> the products have not been used, worn, washed, modified or damaged;
> the identification tag is still attached to the products with the disposable seal;
> the products are returned in their original packaging;
If you have fulfilled all requirements set forth above, the Vendor shall refund the entire price for the purchased products.
You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense to the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.
HOW TO RETURN
1. Create your Return Authorization Number (RAN) by clicking here. A RAN will be required when filling out the Pro forma Invoice for Returned Goods.
2. Fill out the Pro forma Invoice for Returned Goods that can be found along with the delivery packaging, and once completed, include it in the return packaging. For returns outside of the European Union, attach 5 completed copies of the document. If you cannot find the Pro forma Invoice for Returned Goods, you can download the form here.
3. Attach the return label that you found in the packaging to the outside of the package (if you are returning the item with Bartolini, the label should be given directly to the courier when they come to pick up the package).
4. Contact our Courier service and make an appointment for the pick-up of the order to be returned. You can also choose another Courier service of your preference, but in this case we cannot reimburse you for the shipping fees associated with the return. Find out how to contact our Courier services.
If you have decided to return one or more products that were purchased whilst logged in, you can request store credit from the Return Form and have the refunded amount credited to your account for your next purchase. Here is how store credit works: when you fill out the Return Form, choose the "Refund in Store Credit" option. As soon as we have accepted your return, the refund total will be credited to your account. At your next purchase that you make whilst logged in, this method of payment will be used automatically; you can pay for any balance exceeding your store credit amount with your preferred payment method: Credit Card, PayPal or Cash on Delivery. If you change your mind and you want to return an item purchased via store credit, the amount purchased via store credit can only be refunded via store credit. If you have made a part purchase of funds, using store credit and another payment method you will be refunded back as per the original split method used and the timing of the split refund process will differ. It is not possible to transfer the store credit amount to your PayPal or bank account. Store credit is valid for up to 12 months from last update.
To contact UPS
Reserve the pick-up of your package by calling the UPS call center in your country.
non eu returns
Returns from outside of the EU must be invoiced as "RETURNED GOOD OF ITALIAN MERCHANDISE - OF NON COMMERCIAL VALUE" to prevent them being held at Italian customs. Any custom charges incurred are payble by the customer.
Customers from outside the EU should fill in 5 copies of the Returns Proforma invoice with item descriptions and unit values. These forms are necessary for Customs clearance and will have to be handed to the couriers. You will find an empty copy inside your package or you can simply download an empty copy here.
METHODS OF PAYMENT FOR REFUNDS
Refunds will be made according to the method of payment used for the purchase:
> PAYMENTS VIA CREDIT CARD: the refund will be credited to the same Credit Card that was originally used to make the purchase. The time lapse required for this credit to appear will depend on the Credit Institute.
> PAYMENTS VIA PAYPAL: the refund will be visible in your Paypal account within 48 hours after receipt of the e-mail confirming the reimbursement
> CASH ON DELIVERY: the refund will be made by means of a bank transfer to the bank account you have provided. The time required for the money to be credited to your account will depend upon the banking institution.
We will reimburse you within 30 working days after the date when the returned order arrived at our warehouse, and we will notify you via e-mail. For orders that have been cancelled prior to shipping, the reimbursement will be made no later than 3 working days after the cancellation request has been processed.
PLEASE NOTE THAT:
if your order has been sent to a country outside of the European Union, CUSTOMS DUTIES, SALES TAX ON IMPORTS, AS WELL AS HANDLING COSTS THAT WERE CHARGED TO THE RECIPIENT BY THE COURRIER, BY ORDER OF THE CUSTOMS OFFICE, CANNOT BE REFUNDED BY LN-CC.COM EVEN IN THE CASE THAT THE ARTICLES SHOULD BE RETURNED.
If your order has been sent to SWITZERLAND, UNITED STATES, CANADA, NORWAY, JAPAN OR SOUTH KOREA, CUSTOMS DUTIES, SALES TAX ON IMPORTS, AS WELL AS HANDLING COSTS that were charged to the recipient by the courier, by order of the customs office, can be refunded only as a store credit to follow up to 15 days from the automated refund confirmation. If you have purchased as a guest checkout you will need to create an account for the credit to be applied.