Delivery Information

Delivery Methods

For all domestic orders we use DPD as our domestic carrier, which is a trackable service to your door.

For all international orders we use DHL Express as our International carrier, which is a trackable service to your door.

Delivery Charges

United Kingdom

£6.00

Europe

£14.00

Canada

£13.00

USA

£13.00

Japan

£25.00

South America

£25.00

Hong Kong, China, South Korea & Australia

£25.00

Rest of the World

£25.00

Music (CD's and Vinyl)

United Kingdom

£3.00

Europe

£5.00

Rest Of The World

£8.00

Delivery Address Options

You can only specify a different delivery address from your billing address, if it is your place of work. Just fill in your office address details at the checkout when prompted. All orders placed before 12pm GMT will be despatched the same working day.

Shipping To Russia

Please note: Customs authorities in Russia have recently tightened restrictions on import shipments to Russia. As a consequence, non-document shipments sent to private individuals now undergo extraordinary scrutiny leading to an increased number of customs holds and delays in delivery.

Important Information For Customers In Russia

Currently we can only ship to business / company addresses in Moscow and St Petersburg.

Delivery Times

Please allow 2-3 days extra for orders placed during the busy sale period.

United Kingdom

Next Day if ordered before 12pm GMT

Europe

2-3 Days if ordered before 12pm GMT

USA, Canada, Japan & South America

2-3 Days if ordered before 12pm GMT

Rest of the World

2-4 Days if ordered before 12pm GMT

Returns Policy

We are happy to refund any purchases within 14 working days from receipt. To return an item please contact customer services to obtain a Returns Number which must be included with your return. All returns must be sent via registered mail or via Collect + in their original condition, to the address below.

To find out more about Collect + click here.

Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. We will refund any sums that you have paid to us with the exception of postage and packing. Only products that are in their original condition will be refunded, others will be returned to the customers at their own cost.

Please ensure all footwear is returned with the shoe box in its original condition. We do not hold spare shoe boxes so any footwear packaging returned damaged or in a poor condition will be automatically returned back to you on receipt and no refund will be made.

Returns Address