FAQs

I live outside the EU, do I need to pay Duty and Taxes?

If your order is shipped to the USA, Canada or Japan then all duties are included within the price of your order. For all other destinations outside of the EU, customers may face import and duty taxes. These vary from country to country and LN-CC has no control over them. In the event that you need to pay import and duty taxes, you will be contacted directly by the shipping service and the order will not be released until you have paid. Please contact your local customs office for further details of charges.

If you are ordering to one of the above locations that includes duties within the price of your order and mistakenly receive a bill for excess duties, please do not pay it. Instead, contact LN-CC directly and we will resolve the issue.

Which shippers do you use?

We use UPS and DHL for all deliveries.

What currency will I be charged in?

We are in the process of expanding our in-currency purchasing options and currently offer in-currency purchasing for British Pound Sterling, US Dollars, Japanese Yen and Euros. If we do not currently offer pricing in your currency, then the final value of order will be converted by your card issuer at the date of debit and shown on your card supplier statement.

Please note, the debit date could be different to the order, as we only debit funds on the dispatch date, rather than the order date.

The currency converter is shown with an accurate exchange rate of the day, so the date that you are debited could be a different rate and therefore this converter is only for guide purposes only.

Delivery Information and Costs

Times and Charges

We aim to deliver within the approximate times stated below(Mon-Fri) on all orders placed before 12pm GMT. During busy sale periods there is sometimes a short delay of 1-2 days in shipping orders. We ask for your patience during these periods.

UK

£7.00 flat-rate on all orders, delivered next day if placed before 12pm GMT.

EU

£18.00 flat-rate on all orders, allow approx. 1-2 days for delivery.

USA

£17.00 flat-rate on all orders, allow approx. 2-3 days for delivery.

Japan

£30.00 flat-rate on all orders, allow approx. 2-3 days for delivery.

South America

£30.00 flat-rate on all orders, allow approx. 3-4 days for delivery.

Canada

£30.00 flat-rate on all orders, allow approx. 3-4 days for delivery.

Hong Kong, South Korea, China, Australia, Singapore

£30.00 flat-rate on all orders, allow approx. 3-4 days for delivery.

Rest of the World

£30.00 flat-rate on all orders, allow approx. 3-4 days for delivery.

If you have any other request, please contact Customer Services via enquiries@ln-cc.com and we will do our best to assist you.

Delivery Address Options

You can only specify a different delivery address from your billing address, if it is your place of work. Just fill in your office address details at the checkout when prompted. All orders placed before 12pm GMT will be dispatched the same working day.