EXTENDED CHRISTMAS RETURNS
We have extended our returns window on all goods ordered after November 18th until January 7th 2014.
Standard Returns Policy
We are happy to refund any purchases* within 14 working days from receipt. To return an item please contact customer services to obtain a Returns Number which must be included with your return. All returns must be sent via registered mail or via collect + in their original condition, to the address below.
*Due to hygiene reasons, Underwear is non-returnable.
*Please note that all Le Labo items are non-returnable, if you have any issues regarding this sale please contact firstname.lastname@example.org
Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. We will refund any sums that you have paid to us with the exception of postage and packing. Only products that are in their original condition will be refunded, others will be returned to the customers at their own cost.
Please ensure all footwear is returned with the shoe box in its original condition. We do not hold spare shoe boxes so any footwear packaging returned damaged or in a poor condition will be automatically returned back to you on receipt and no refund will be made.
To download a returns for please click here.
LN-CC Customer Returns
LN-CC Bowden Terminal
Basildon SS14 3AX
How Do I Return My Order Using Collect+ (UK Only Orders)
You can now return your LN-CC order via your local supermarkets, corner shops and newsagents, providing they offer the Collect+ service. There are over 3500 stores nationwide offering this service. Please click the link to find your nearest store: Collect+ Store Finder.
To make things even more convenient for you, Collect+ stores are open for over 9 hours a day, Monday to Saturday, with over 98% of the stores open 7 days a week.
All you need to do is complete the returns form provided with your order and enclose it with your parcel. Peel off the label on your Collect+ insert and stick it onto your parcel. Simply take your parcel to ANY of 3500 local stores offering Collect+ services, where you'll receive proof of postage and a code to track your return online. You can track your order using the code here: Track My Order.
Your return will be processed within 10 working days of your LN-CC.com goods being collected. For example, if you dropped the orders into a Collect+ store on Wednesday, you can expect your return to be processed by the following Friday.
If you have lost your Collect+ insert, please click here to print off a new one:New Label.
Please be aware if you use the insert £3.99 will be deducted from your refund.
Parcels must not weigh more than 10kilograms nor exceed dimensions of 30 centimetres x 30 centimetres x 50 centimetres and must have a Label attached;