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HOW CAN I REQUEST A RETURN?

Step 1

1. REQUEST THE RAN

Choose one of the ways below to request a Return Authorization Number (RAN)

Step 2

2. PREPARE THE PACKAGE

Place the documents listed in the “Return Instructions” section

Step 3

3. ATTACH THE RETURN LABEL

You can find it in the original package. Not there? Check the “New Return Label” section

Step 4

4. CALL THE COURIER

Contact the courier indicated on the return label in the ways noted in the “How to book a pickup?” section.

Step 5

5. SHIPPING

Wait for courier pickup or bring your package to the collection center

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