Portofino High Top Sneakers in White

SHIPPING & RETURN

We offer Standard and Express Shipping

Please note that due to Covid-19 restrictions, some areas may experience delays. Contact our Customer Care for any questions or if you require assistance.

All purchased items can be returned free of charge – including reduced items.

We are happy to refund any purchases* within 14 business days from receipt. All returns must be sent via registered mail in their original condition.

*Excludes underwear, fragrance and cosmetic items which are non-returnable.

Returns and Refunds

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Customer Service

 

DELIVERY INFORMATION

 

 

DELIVERY METHODS

All orders are shipped worldwide via our affiliate couriers.

As soon as we have shipped your order you will receive an email stating the tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.

You can only specify a different delivery address from your billing address, if it is your place of work. Just fill in your office address details at the checkout when prompted. All orders placed before 12PM gmt will be dispatched the same working day.*

*Please allow 2-3 business days extra for orders placed during the busy sale period.

 

SHIPPING COSTS

 

Standard Delivery
Shipping Country	COST	DELIVERY TIME
USA	USD 15	4 Business Days
Canada	USD 15	3 Business Days
United Kingdom	GBP 5	2-3 Business Days
South Korea	EUR 15	5 Business Days
Japan	JPY 2500	4 Business Days
Australia	EUR 15	5 Business Days
Hongkong, Taiwan, China	EUR 15	4 Business Days
Macau	EUR 15	6 Business Days
Switzerland	EUR 15	3-4 Business Days
Norway	EUR 15	4-6 Business Days
EU Countries*	EUR 7,5	2-4 Business Days

Express Delivery
Shipping Country	COST	DELIVERY TIME
USA	USD 30	1-4 Business Days
Canada	USD 30	1-3 Business Days
United Kingdom	GBP 15	1-2 Business Days
South Korea	EUR 30	2-3 Business Days
Japan	JPY 3500	2-3 Business Days
Australia	EUR 30	2-3 Business Days
Hongkong, Taiwan, China	EUR 30	2-3 Business Days
Macau	EUR 30	3 Business Days
Switzerland, Norway	EUR 30	1-2 Business Days
Russia	EUR 30	3-6 Business Days
EU Countries*	EUR 15	1-2 Business Days
Europe(Not EU)	EUR 30	2-3 Business Days
Rest of the world	EUR 30	2-3 Business Days

EU Countries*: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Click here for more information on shipping and delivery.